FREQUENTLY ASKED QUESTIONS

How do I store my CILK Beauty products?

Please store in a cool location, out of direct sunlight.

Are your products gluten free?

Yes.

Are your products dairy free? 

Yes.

I’m pregnant and or planning to breastfeed, can I consume CILK Beauty products?

CILK Beauty always recommends consulting your healthcare professional before using.

Can I recycle the packaging?

Yes, all of our packaging is recyclable and printed with non-toxic, vegetable ink.

Are your products tested on animals?

No, CILK Beauty firmly believes in not testing on animals. 

What is the expiry/shelf life?

The expiry/shelf life of our current batch is July 2022.

Are your products Halal?

Yes.

What is your return policy?

Unfortunately due to the nature of our products, legally, our products in non-refundable. If your package and the contents have been damaged in transit, defective or incorrect, please contact us as soon as possible by e-mail at hello@cilkbeauty.co with your order number and attach an image of your damaged package and contents.

Can I modify or cancel my order?

Please get in touch as soon as possible. If we haven't already shipped the order we may be able to modify it.

Where do you ship and how much does it cost?

CILK Beauty ships worldwide.

Australia

CILK Beauty offers free standard shipping for orders over $100.

For orders under $100, standard shipping is $10 and takes approximately 3-5 business days.

Once your order is shipped, you will receive an email with a tracking number to track your delivery in real time with our courier partners.

Anywhere else in the world

Standard shipping is $10 and takes approximately 10-14 days.

Once your order is shipped, you will receive an email with a tracking number to track your delivery in real time with our courier partners.

Can I change the shipping address on my order?

We can change the details if the item has not already been shipped, so we recommend emailing us as soon as possible at hello@cilkbeauty.co

 

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