SHIPPING & RETURNS

Shipping

Where do you ship and how much does it cost?

CILK Beauty ships worldwide: 

Australia

CILK Beauty offers free standard shipping for orders over $100.

For orders under $100, standard shipping is $10 and takes approximately 3-5 business days.

Once your order is shipped, you will receive an email with a tracking number to track your delivery in real time with our courier partners.

Anywhere else in the world

Standard shipping is $10 and takes approximately 10-14 days.

Once your order is shipped, you will receive an email with a tracking number to track your delivery in real time with our courier partners.

Can I change the shipping address on my order?

We can change the details if the item has not already been shipped, so we recommend emailing us as soon as possible at hello@cilkbeauty.co

Returns

What is your return policy?

Our product in non-refundable. If your package and the contents have been damaged in transit, defective or incorrect, please contact us as soon as possible by e-mail at hello@cilkbeauty.co with your order number and attach an image of your damaged package and contents.

We will send a replacement upon receipt of the above.

Can I modify or cancel my order?

Please get in touch as soon as possible. If we haven't already shipped the order we may be able to modify it.

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